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Frequently Asked Questions

Appointments

Why do I need an Appointment?

We love to ensure our Bride’s have the complete and full attention of one of our experienced stylists as well as space to try on our Bridal collection. We want you to experience our showroom in a relaxed and comfortable setting.  To ensure we can make this happen and meet your needs, appointments are preferred. 

How long is my appointment?

We offer 2 types of appointments.

Standard Consultation

Our standard consultation runs for approximately 45 minutes. After the showroom walk through, we find that there is enough time to try on approximately 3-4 dresses.

Extended Consultation

Our extended consultation runs for approximately 1 ¼ hours. After your showroom walk through, we find you are able to try on approximately 7-8 Dresses. This appointment comes with a $25 charge which is made at the time of appointment booking.

We recommend our Extended Consultation to all Brides who feel they are not sure what they are after, or after visiting our website, have pre-selected more than 6 gowns that they would like to try.

How should I prepare for my appointment?

Take some time to have a look at our Website and look through the Collections we have in store. Try to identify some gowns you like and please bring a note of these to discuss with your consultant.

If you are noting down more than 6 gowns we would suggest making an Extended Appointment.

What should I bring to my appointment?

Bring an open mind. We often see Bride’s falling in love with a dress that was completely different from what they thought they would like. Also don’t be surprised if you to find your perfect dress during your first appointment.

Bring the list of gowns you like from what you have seen on our website or social media feeds.

Once in our showroom,  you will have a chance to look through our extensive collection and see what you love in person.  We will then combine what you have liked online, with what you have seen in person and you will try on your favourites.

 

Who should I bring to my appointment?

It is a fun and special opportunity to include your family and friends when choosing your gown.  It is important to bring people whose opinion you value, people who know you well and those you want to share the experience of buying your gown with.

Our advice is to make sure the people you bring will listen to what you want. It is important you are not overwhelmed with opinions which can take the focus off you and often confuse your choice. We find that more than 4 people can become overwhelming for the Bride.

We also have enough seating for about 4 people outside each Bridal fitting room.

Why is there an appointment fee?

The appointment fee is optional and only needs to be paid if you are requesting an extended appointment.  We offer every bride the opportunity to have 2 complimentary standard appointments. 

Our appointment fee covers your request to have extra time with one of our experienced Bridal consultants and try on more gowns that you would normally be able to in a standard consultation. 

If you are unsure about paying the fee for the extra time, then we would recommend booking a standard consultation.

Can I make more than one appointment?

We understand that purchasing your wedding gown is a big decision and sometimes this cannot be done in the one appointment.

We always want to ensure you are confident in your decision and offer the opportunity to come back for a second visit to help you make your decision and both of these appointments are complimentary.

If you require more than 2 appointments, the third appointment will carry a $50 third Appointment charge.

What size gowns do you have in your collection?

Most of the sample gowns we have in store are from size 6-14. 

We do have a selection of gowns up to a size 20.

We don’t carry every gown in every size, however most of our collection can be ordered from a size 0 to a size 30.

It is common to try on a gown that is too big or too small and we have some great tools of the trade that can help you get an idea of what the gown will look like on you.  Please trust us in the process and we can answer any of your questions along the way.

 

Am I able to photograph myself in the gowns while I try them on?

At the request of our designers we adhere to a policy of no photos or videos during your Bridal appointment and we very much appreciate your consideration in adhering to this policy.

Our gowns all have photographs on our website for your to refer back to.

Once you have made your decision and purchased your Gown, you are most welcome to take pictures.

I need to look at some accessories such a veil, shoes or headpiece. When should I order this?

You have the opportunity to try on some accessories with your dresses during your appointment.  Some Brides only focus on the dress, and some try on accessories only after they have selected their favourite gown. 

It is always important to discuss all your options with your consultant at the time of purchasing your gown and we can help show you some different options. Please keep in mind that some veils have a 4 month delivery.

Can I purchase everything in one appointment?

Absolutely! Many Brides find their dress on their first appointment, and many are happy to select all of their accessories at the same time as they have tried everything on together to see the complete look.

You are more than welcome to revisit the store at a later date to choose, but again it is important to discuss what your preferences are so lead times for orders can be discussed with you.

Which Designers are available at Dion for Brides?

Galia Lahav, GALA by Galia Lahav, Enzoani, Demetrios, Demetrios Platinum, Badgley Mischka, Maggie Sottero, Sottero & Midgley, Kenneth Winston and Willowby by Watters

Most of these Designers are exclusive to Dion for Brides in Western Australia.

Do I need to make an appointment to look at accessories?

No, you don’t need a specific appointment. Please visit our store at any time to discuss and try on accessories.  Please be aware that during busy times, on a Saturday, we do work on a back to back appointment basis with Bride’s and all of our consultants may be busy.  If you would like dedicated one-on-one assistance to look at accessories, we would recommend visiting us during the week (our less busy times).

 

Making my Purchase

How far in advance should I purchase my gown?

We recommend purchasing your gown at least 8 months in advance.

Most Designers will take 5-6 months for delivery and then allow up to 2 months to complete your alterations. We find this option gives Brides lots of flexibility and ensures the process is not rushed.

We do have express options available if you need a gown sooner, and it is best to talk to your consultant as soon as possible about your requirement.

We also always have opportunities to purchase a stock gown and these gowns are purchased immediately off the rack and be taken home with you on the same day if required.

 

How is the sizing of my Gown determined?

Once you have purchased your gown, your measurements will be taken. These will then be used to find the best size for you, based on the Designers Standard Measurements Sizing Chart. It is important to note that there may be a difference in sizing between Designers.  It is also important to note that it is very common for you to be a different size for each measurement taken (For example; a size 8 bust, a size 6 waist and a size 10 hip).

The standard size closest to your measurements will be then ordered. This will be discussed with you as your order is being finalised and we will help advise you about the best size to order

We always endeavour to order the closest size to your measurements as it is always our aim to keep your alteration costs to a minimum.  

 

When will my gown arrive?

You should expect to receive your gown approximately 5-6 months from paying your deposit.  Your gown in ordered as soon as your deposit has been paid. This will again be discussed with you at the time of purchase.

How can I pay for my gown?

At the time of purchase we require a 50% deposit. Your order will then be placed.

We then will complete a 5 month lay-by of which your monthly payment amount will be written on your lay-by contract. Monthly payments can be made in store or over the phone.

We accept Cash, Direct Deposit (Account details can be provided), Visa & Mastercard payments. We do not accept American Express.

Once your gown has arrived in store, your outstanding balance (if there is one) will need to be paid on collection of your gown and/or any alterations take place.

What are the price range of your gowns?

We have gowns in store priced from approximately $1,900 to over $20,000.

Occasionally, when we have a Designer Clearance, where gowns can be priced from $500.

Fittings / Alterations

When shall I schedule my first fitting/alteration appointment?

We recommend booking in your “try on” appointment once you have been advised that your gown has arrived.  Please note we offer try on appointments Monday to Friday 10am-5pm.  We also offer try on appointments on Thursday evenings until 8pm

From  your try on, you will then see how your dress is fitting you and your stylist can help advise if any alterations are required.  Please be aware that most Bride’s will require a hem length to be adjusted at a minimum, however it is not uncommon for a Bride to require absolutely no additional alterations.

We recommend any alterations appointments (fittings) are scheduled around 2 months before your wedding. 

Our Dressmakers are available for alteration/fitting appointments ONLY on Tuesdays and Wednesdays from 10am-4pm.

What should I bring to my first fitting?

Your shoes, Your dress (if you have already collected it), your hoop petticoat (if you have one), any undergarments you plan on wearing on the day.

How many fittings/alteration appointments will I need?

Usually 2-3 fittings will be time enough time to complete the necessary alternations to your gown. This entirely depends on how much work you are requiring to be down to your gown.  

Shipping

Can I have my gown shipped to me if I’m not in Perth?

Of course!  We are happy to ship the gown anywhere in Australia. Shipping costs will apply.

Other

I have heard about your Trunk shows. What is a trunk show?

A trunk show is an exclusive special in-store event, where you can preview and buy from a designer’s latest collection months before they hit the stores. It is a term that was derived from the gowns being sent from the designer’s in traditional “trunk” suitcases.

It is also an opportunity to view a Designers complete collection which includes many more gowns than would normally be available in store.

If you find the dress of your dreams at a trunk show, be prepared to make a decision on that day, as the gown will not be in the store once the trunk show is over and it will not be available to retry.  In some instances we can ship in a gown again for a retry appointment but shipping costs will apply. 

Due to the expense of import and custom charges, international shipping and insurance, our Galia Lahav Couture gowns cannot be sent to us individually.  We therefore encourage you to retry your favourites during the trunk show dates.

My wedding is soon. I need a gown now. Can you help?

We can absolutely help you.

If you don’t have the time to wait for our standard order gowns and an express order is not a possibility, you can purchase a stock gown off the rack from the selected gowns available in store. 

You will not have the opportunity to choose from every gown, but we do our best to always have a large selection of gowns that are available for immediate purchase.

Please discuss with our Consultants and they will be able to help you with all the options available.

I have heard about "express" delivery options. What is an express order?

All our our designers give us the opportunity to prioritise your order and we can get the gown quicker than a standard delivery time.  If your wedding date is sooner than the time we typically need for order and delivery, we will need to consult with the designer and place an “express” order.  All express options carry an additional fee. 

In this instance, your gown may arrive 1-3 weeks before your wedding and details will be outlined in your contract at the time of purchase.

What is your return policy?

If your item has been ordered in specifically for you we are unable to offer refunds of exchanges.  Please refer to our “Custom Order Conditions of Purchase Contract and Lay-By” below.

Sale Items are sold on an as is basis and all purchases are final.

We do not offer refunds for change of mind, incorrect size selection or wrong decisions.

 

Custom Order Conditions of Purchase Contract and Lay-By

  1. I confirm the dress size and measurements detailed on my Tax Invoice are correct and agreed to.
  2. I understand that this purchase is a custom order and if there are any changes in my size, measurements, colour or style from the original details on my Tax Invoice, and a new item is required, Dion for Brides reserves the right to charge a 50% restocking fee to order a new item.
  3. Lay-bys must be fully paid for and collected within 5 months of the purchase date and on arrival of the goods ordered.  This date will be 5 months from your Tax Invoice date.
  4. Each month, a minimum monthly payment must be made.  This payment is specified on your Tax Invoice.
  5. Gowns must be paid for in full prior to fittings.  All alterations are charged for and in addition to the cost of the goods.
  6. Lay-bys and purchase will not be credited or exchanged and no refunds will be made if you simply change your mind or make a wrong decision.
  7. Cancellation of this contract, regardless of whether goods have been ordered, will incur a minimum 25% cancellation fee.
  8. Cancellation of this contract, after goods have been ordered, will incur a minimum 50% cancellation fee
  9. Once goods arrive in store they cannot be cancelled.  no refund is payable.  Goods must be paid for and collected.
  10. No refund or exchange will be made on any reduced price goods or sale items.
  11. All cancellations must be made in writing.
  12. Dion for Brides may cancel the lay-by agreement if:
  • the customer has missed more than two consecutive scheduled monthly payments.  The above cancellation fees will apply.
  • the goods are no longer available due to circumstances outside of Dion for Brides control.  In this instance, Dion for Brides will give the customer a full refund of any deposit paid.

Have any questions?