Frequently Asked Questions
We love to ensure our Bride’s have the complete and full attention of one of our experienced stylists as well as change-room space to try on our Bridal collection. We want you to experience our showroom in a relaxed and comfortable setting. To ensure we can make this happen and meet your needs, appointments are preferred.
Finding your wedding gown is different to purchasing other gowns and many designers offer options and customisations to gowns that would not be known just by browsing through our collection on your own. Our specialist one-on-one services help ensure you are giving the very best service by our trained stylists to help you. We are able to answer any of your questions and ensure finding your dream gown is a wonderful, relaxing and fun experience for you.
We offer 3 types of appointments:
Our standard consultation runs for approximately 60 minutes. After the showroom walk through and you have had time to look through our collection and choose your dresses, we find that there is enough time to try on approximately 3-4 dresses.
Our extended consultation runs for approximately 1 ¼ hours. After your showroom walk through, we find you are able to try on approximately 7-8 Dresses. This appointment comes with a $30 charge which is made at the time of appointment booking.
We recommend our extended consultation to all Brides who feel they are not sure what they are after, or after visiting our website, have pre-selected more than 6 gowns they would like to try.
We do recommend an extended appointment if you are wanting to try gowns from our Galia Lahav Haute Couture and GALA collections.
Private Experience Consultation
A private experience is where you have exclusive access to our showroom for you and your guests. You are given a 2 hour appointment time to find the gown of your dreams and will be the only customer in the showroom.
An appointment fee of of $150 for up to 5 people (including the Bride) and $250 for up to 10 people (including the Bride) is charged for an exclusive experience. This appointment fee is due immediately upon booking*. Bookings are scheduled only for Wednesday evenings at 6-8pm.
During your exclusive appointment you and your guests will receive a complimentary bottle of Sparkling Wine and a cheese platter to enjoy during your exclusive experience.
*This appointment fee is refundable upon cancellation of your booking for a minimum 1 week notice of cancellation. If your appointment is cancelled under 1 weeks notice, it is non refundable. If you are also needing to reschedule your private appointment, a minimum of 1 weeks notice will also be required.
Take some time to have a look at our Website and look through the Collections we have in store. Try to identify some gowns you like and please bring a note of these to discuss with your consultant.
If you are noting down more than 6 gowns we would suggest making an Extended Appointment.
Bring an open mind. We often see Bride’s falling in love with a dress that was completely different from what they thought they would like. Also, don’t be surprised if you to find your perfect dress during your first appointment.
Bring the list of gowns you like from what you have seen on our website or social media feeds.
Once in our showroom, you will have a chance to look through our extensive collection and see what you love in person. We will then combine what you have liked online, with what you have seen in person and you will try on your favourites.
It is a fun and special opportunity to include your family and friends when choosing your gown. It is important to bring people whose opinion you value, people who know you well and those you want to share the experience of buying your gown with.
Our advice is to make sure the people you bring will listen to what you want. It is important you are not overwhelmed with opinions which can take the focus off you and often confuse your choice. We find that more than 4 people can become overwhelming for the Bride.
We also have enough seating for about 4 people outside each Bridal fitting room.
The appointment fee is optional and only needs to be paid if you are requesting an extended appointment or a third appointment and beyond. Every bride has the opportunity to have 2 complimentary standard appointment.
Our third appointment fee covers our specialist services and your request to have extra time beyond the 2 complimentary appointments we offer, with one of our experienced Bridal consultants.
Our extended appointment also allows you extra time to try on more gowns that you would normally be able to in a standard consultation.
If you are unsure about paying the fee for the extra time, then we would recommend booking a standard consultation.
Of course! We understand that purchasing your wedding gown is a big decision and sometimes this cannot be done in the one appointment.
We always want to ensure you are confident in your decision and offer the opportunity to come back for a second visit to help you make your decision and both of these appointments are complimentary.
If you require more than 2 appointments, the third appointment will carry a $50 third Appointment charge (redeemable against gown purchase on the day of appointment).
Most of the sample gowns we have in store are from size 6-14.
We do have a selection of gowns up to a size 22.
We don’t carry every gown in every size or colour, however most of our collection can be ordered from a size 0 to a size 30.
It is common to try on a gown that is too big or too small and we have some great tools of the trade that can help you get an idea of what the gown will look like on you. Please trust us in the process and we can answer any of your questions along the way.
At the request of our designers we adhere to a policy of no photos or videos during your Bridal appointment and we very much appreciate your consideration in adhering to this policy.
Our gowns all have photographs on our website for your to refer back to, which showcase all the elements (lighting, fit, design) of the gown in the best way.
Please remember that photos taken in changerooms rarely capture the way you feel in your dress. Lighting, and shadows can often change the colour of gowns and fabrics and not give you a true indication of what the gown looks like in person, or how it will be photographed on your wedding day. Sizing and Fit may also not be correct to the gown you are ordering which also affects how you look in the photograph.
Most often have Brides tell us when they looked back at the photos that were taken in the showroom it made them more confused and the photos did not make them feel confident or happy – especially when comparing their photos with the Designers photos.
Once you have made your decision and purchased your Gown, you are most welcome to take pictures if you require them.
You have the opportunity to try on some accessories with your dresses during your appointment. Some Brides only focus on the dress, and some try on accessories only after they have selected their favourite gown.
It is always important to discuss all your options with your consultant at the time of purchasing your gown and we can help show you some different options. Please keep in mind that some veils have a 4 month delivery
Purchasing your accessories at the time of your gown purchase also allows you to take advantage of our 5 month lay-by terms.
Absolutely! Many Brides find their dress on their first appointment, and many are happy to select all of their accessories at the same time as they have tried everything on together to see the complete look.
You are more than welcome to revisit the store at a later date to choose, but again it is important to discuss what your preferences are so lead times for orders can be discussed with you.
Galia Lahav, GALA by Galia Lahav, Enzoani, Demetrios, Demetrios Platinum, Badgley Mischka, Maggie Sottero, Sottero & Midgley, Kenneth Winston, Willowby by Watters and Herve Paris.
Most of these Designers are exclusive to Dion for Brides in Western Australia.
No, you don’t need a specific appointment. Please visit our store at any time to discuss and try on accessories. Please be aware that during busy times, on a Saturday, we do work on a back to back appointment basis with Bride’s and all of our consultants may be busy. If you would like dedicated one-on-one assistance to look at accessories, we would recommend visiting us during the week (our less busy times).
We do not serve Champagne at our fittings and we request that no food or drink to be consumed in our showroom.
If this is an experience you would like to enjoy, we would suggest booking our Private Experience Appointment. Details can be found here:
We recommend purchasing your gown at least 8-12 months in advance.
Most Designers will take 5-6 months for delivery and then allow up to 2 months to complete your alterations. We find this option gives Brides lots of flexibility and ensures the process is not rushed.
We do have express options available if you need a gown sooner, and it is best to talk to your consultant as soon as possible about your requirement. Please note for all express options, extra charges do appy.
We also always have opportunities to purchase a stock gown and these gowns are purchased immediately off the rack and be taken home with you on the same day if required
We can usually accommodate most requests, so please let us know what your requirements are and we will do our very best to help you.
Once you have purchased your gown, your measurements will be taken. These will then be used to find the best size for you, based on the Designers Standard Measurements Sizing Chart. It is important to note that there may be a difference in sizing between Designers. It is also important to note that it is very common for you to be a different size for each measurement taken (For example; a size 8 bust, a size 6 waist and a size 10 hip).
The standard size closest to your measurements will be then ordered. This will be discussed with you as your order is being finalised and we will help advise you about the best size to order.
We always endeavour to order the closest size to your measurements, at the time of purchase, as it is always our aim to keep your alteration costs to a minimum
As alterations are an additional requirement (and all Bride’s require different adjustments), alterations are charged for as extra. This is a specialist service by experienced dressmakers and they charge for each job based on your requirements. The more alterations you request, the higher the cost of your alterations. Please be aware that each gown also will require different alterations.
As this is a specialist service, we are unable to quote your alterations cost at the time of your dress purchase, and you are required to meet with our dressmakers who can see how your properly sized gown is fitting you and then discuss with you any additional requests you have.
We are able to give you an average amount we recommend budgeting for based on the gown you select and this will be discussed with you at the time of purchase.
You should expect to receive your gown approximately 5-6 months from paying your deposit. Your gown in ordered as soon as your deposit has been paid. This will again be discussed with you at the time of purchase
We give you an estimated delivery date at the time of purchase, which is an estimate only. Delivery is subject to change based on Designer, Freight company change and even the time of the year (Eg; Christmas Holidays). We always work to your wedding date and allow suitable time for alterations.
At the time of purchase we require a 50% deposit. Your order will then be placed.
We then will complete a 5 month lay-by of which your monthly payment amount will be written on your lay-by contract. Monthly payments can be made in store or over the phone.
We accept Cash, Direct Deposit (Account details can be provided), Visa & Mastercard payments. We do not accept American Express.
Once your gown has arrived in store, your outstanding balance (if there is one) will need to be paid on collection of your gown and/or any alterations take place.
We have gowns in store priced from approximately $1,500 to over $20,000.
Occasionally, when we have a Designer Clearance, where gowns can be priced from $500.
We recommend booking in your “try on” appointment once you have been advised that your gown has arrived. Please note we offer try on appointments Monday to Friday 10am-5pm. We also offer Try On appointments on Thursday evenings until 8pm. Try on Appointments are not available on a Saturday.
From your try on appointment, you will then see how your dress is fitting you and your stylist can help advise if any alterations are required. Please be aware that most Bride’s will require a hem length to be adjusted at a minimum, however it is not uncommon for a Bride to require absolutely no additional alterations.
We recommend any alterations appointments (fittings) are scheduled around 2 months before your wedding. This gives you plenty of time to make this a stress free process and allow extra time should any extra fittings be required.
Our Dressmakers are available for alteration/fitting appointments ONLY on Tuesdays, Wednesdays and Fridays from 10am-4pm. Each fitting appointment lasts for 60 mins.
Your shoes, Your dress (if you have already collected it), your hoop petticoat (if you have one), any undergarments you plan on wearing on the day.
Usually 2-3 fittings will be time enough time to complete the necessary alternations to your gown. This entirely depends on how much work you are requiring to be done to your gown.
Of course! We are happy to ship the gown anywhere in Australia. Shipping costs will apply.
A trunk show is an exclusive special in-store event, where you can preview and buy from a designer’s latest collection months before they hit the stores. It is a term that was derived from the gowns being sent from the designer’s in traditional “trunk” suitcases.
It is also an opportunity to view a Designers complete collection which includes many more gowns than would normally be available in store.
If you find the dress of your dreams at a trunk show, be prepared to make a decision on that day, as the gown will not be in the store once the trunk show is over and it will not be available to retry. In some instances we can ship in a gown again for a retry appointment but shipping costs will apply.
Due to the expense of import and custom charges, international shipping and insurance, our Galia Lahav Couture gowns cannot be sent to us individually. We therefore encourage you to retry your favourites during the trunk show dates.
We can absolutely help you.
If you don’t have the time to wait for our standard order gowns and an express order is not a possibility, you can purchase a stock gown off the rack from the selected gowns available in store.
You will not have the opportunity to choose from every gown, but we do our best to always have a large selection of gowns that are available for immediate purchase.
Please discuss with our Consultants and they will be able to help you with all the options available.
All our our designers give us the opportunity to prioritise your order and we can get the gown quicker than a standard delivery time. If your wedding date is sooner than the time we typically need for order and delivery, we will need to consult with the designer and place an “express” order. All express options carry an additional fee.
In this instance, your gown may arrive 1-3 weeks before your wedding and details will be outlined in your contract at the time of purchase.
If your item has been ordered in specifically for you we are unable to offer refunds of exchanges. Please refer to our “Custom Order Conditions of Purchase Contract and Lay-By” below.
Sale Items are sold on an as is basis and all purchases are final.
We do not offer refunds for change of mind, incorrect size selection or wrong decisions.
- I confirm the dress size and measurements detailed on my Tax Invoice are correct and agreed to.
- I understand that this purchase is a custom order and if there are any changes in my size, measurements, colour or style from the original details on my Tax Invoice, and a new item is required, Dion for Brides reserves the right to charge a 50% restocking fee to order a new item.
- Lay-bys must be fully paid for and collected within 5 months of the purchase date and on arrival of the goods ordered. This date will be 5 months from your Tax Invoice date.
- Each month, a minimum monthly payment must be made. This payment is specified on your Tax Invoice.
- Gowns must be paid for in full prior to fittings. All alterations are charged for and in addition to the cost of the goods.
- Lay-bys and purchase will not be credited or exchanged and no refunds will be made if you simply change your mind or make a wrong decision.
- Cancellation of this contract, regardless of whether goods have been ordered, will incur a minimum 25% cancellation fee.
- Cancellation of this contract, after goods have been ordered, will incur a minimum 50% cancellation fee
- Once goods arrive in store they cannot be cancelled. no refund is payable. Goods must be paid for and collected.
- No refund or exchange will be made on any reduced price goods or sale items.
- All cancellations must be made in writing.
- Dion for Brides may cancel the lay-by agreement if:
- the customer has missed more than two consecutive scheduled monthly payments. The above cancellation fees will apply.
- the goods are no longer available due to circumstances outside of Dion for Brides control. In this instance, Dion for Brides will give the customer a full refund of any deposit paid.