Returns, Refunds & Exchanges
If you would like to return your items purchased online please follow the steps below.
STEP 1: Email our customer service team within 10 days of your delivery notifying us of your return to firstname.lastname@example.org
STEP 2: Our customer service team will respond with an RA (Return Authorisation Number)
STEP 3: Complete the returns form that came with your order.
STEP 4: Wrap up and send your order back to
Dion for Brides RETURNS
468 Fitzgerald Street
NORTH PERTH WA 6006
Please note: once your return has been received, it can take up to 3-4 business days for your refund to be processed by Dion for Brides and allow up to 7 business days upon confirmation of your refund for monies to revert to your bank account/card.
OUR ONLINE RETURNS POLICY - (Except Made to Order & Faulty Items)
Please note that returns for exchange / credit & refund must meet the following requirements:
- Refunds will be available only for full price items.
- Garment/s will need to be sent back to us within 10 days of delivery.
- Garments should be returned new, unused and with all designer tags still attached.
-Returned items that have been worn, washed, damaged or altered from their original state (i.e. tags removed) will not be accepted, and will be returned to the customer.
- Due to health and hygiene reasons, earrings, headpieces and veils are unable to be returned.
- All exchanges will incur an additional $15 fee for standard re-delivery.
Any item purchased on Sale can be returned for a credit note or exchange.
For all CLEARANCE / FINAL SALE items (this includes any product purchased on sale with an additional discount code and any item in our 'SALE' and 'DESIGNER CLEARANCE' menus) are unable to be returned for a refund. We are able to offer an exchange or credit if the item is deemed to have a manufacturing fault and not due to condition from wear and tear as a sample gown.
Made to order Bridal Gown purchased with or without customisations cannot be returned for a refund or store credit and are final sale. Please note any express order, customisation, or colour change fees will also not be refunded/credited.
FAULTY ITEMS - FOR NEW PURCHASES ONLY (Both Online and in store)
We are so sorry if you may have received a faulty item. We aim to provide our customers with products of the highest standard and quality and a thorough check of your garment is undertaken before it is sent off.
If you have received an item that you believe has a manufacturing fault, please email our Customer Service Team immediately and provide a photo documentation showing the defect/fault, which will speed up the returns process.
In accordance with the Australian Competition and Consumer Commission if the garment we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase.
Please note that faults include, but are not limited to:
- Broken or skipped (missing) stitching.
- Unusual Puckering. Puckering is an irregular seam surface.
- Garment Dimensions Measure out of Tolerance.
- Broken or faulty zip.
- Uneven hemline.
- Holes in fabric (new items only).
Untrimmed threads are not considered a fault with the garment and can be easily trimmed back with scissors.
In the case of a faulty item, we will replace the garment and cover the costs of return postage. If there is no inventory to replace the faulty garment, we will refund you the cost of the item and return postage costs in full. If an item is faulty, it must be reported to Dion for Brides immediately on delivery and returned within 7 days of fault to be eligible for a replacement.
You can email us at email@example.com if you believe your garment has a fault.
WHO's RESPONSIBILITY IS THE RETURN ONCE I SEND BACK TO DION FOR BRIDES?
Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer refunds, exchanges or credit notes on lost parcels.
We always recommend using a registered post and to keep hold of your tracking number until confirmation of receipt of parcel to avoid missing parcels and we strongly suggest considering insurance for your return.
All returns need to be sent back to us within 10 days of delivery. This means 10 days from tracking showing the order as being delivered.
All items need to be returned new, unused and with all designer and brand tags attached.
All returns need to be inline with our Returns Policy above.
HOW LONG DOES IT TAKE THE RETURN TO BE PROCESSED?
Once your return has been received by Dion for Brides, please allow 3-4 business days for your refund to be processed and allow up to 7 business days upon confirmation of your refund for monies to revert to your bank account/card.
DO YOU OFFER FREE RETURNS
WHAT IS A CLEARANCE / FINAL SALE ITEM?
A CLEARANCE and FINAL SALE item is any product that has been purchased on sale with an additional discount applied and marked SAMPLE and are marked FINAL SALE. This includes ALL of our Evening Gowns in our 'Sale' menu and all of our Bridal Gowns in our 'Designer Clearance' menu
Please choose carefully when purchasing a Clearance / Final Sale Item and carefully read the product description which will detail condition. All ex-display sample and sales stock purchases are final. Dion for Brides does not accept exchanges or refunds. Customer asserts that they are satisfied with the condition of the item by paying for the item at the time of purchase.
CAN I EXCHANGE MY ITEM?
If your item has been purchased online, you are able to you are able to exchange your full-priced item for other size or style if available. If the size or style you are wanting to exchange to is unavailable or has become out of stock, then a credit note will be offered.
Shipping fees for the new item will apply and are calculated at time of checkout. Shipping rates for new item are $20 for express postage and $15 for standard postage.
For International exchanges, please contact our Customer Support Team at firstname.lastname@example.org
Yes you can! Sale items (not FINAL SALE) are able to be returned for a credit note or exchange (where possible and only if the item is in stock). If the item is no longer in stock or we do not have the requested size, a credit note will be offered.
Please note a sale item is different to a FINAL SALE/CLEARANCE Item purchased online or during our Clearance Sale Events and you should read T&C above for these items.
ORDERS PLACED BEFORE PROMOTIONS & SALES
Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorised, altered, or ineligible use of the offer, and to modify or cancel any promotion due to unforeseen circumstances.