Booking an Appointment
Do I need an appointment?
Yes! All services are currently offered on an appointment only basis.
Bridal Appointments during the week are usually available at short notice (within 1 hour) and Saturday appointments are often booked out 2 weeks in advance so please keep this in mind when booking.
Evening Gown appointments are always available on short notice and usually on the day.
Why do I need an appointment?
We love to ensure our Brides have the complete and full attention of one of our experienced stylists as well as change-room space to try on our Bridal collection. We want you to experience our showroom in a relaxed and comfortable setting. To ensure we can make this happen and meet your needs, appointments are preferred.
Finding your wedding gown is different to purchasing other gowns and many designers offer options and customisations to gowns that would not be known just by browsing through our collection on your own. Our specialist and expert one-on-one services help ensure you are giving the very best service by our trained stylists to help you. We are able to answer any of your questions and ensure finding your dream gown is a wonderful, relaxing and fun experience for you.
How long is my appointment?
We offer different types of appointments:
- Complimentary Appointment (Mon-Fri)
Our standard consultation runs for approximately 60 minutes. After the showroom walk through and you have had time to look through our collection and choose your dresses, we find that there is enough time to try on approximately 3-6 dresses, depending on how much time you wish to stay in each dress.
- Saturday Appointment (Saturday only)
This is our standard consultation but on a priority Saturday, This appointment is for 60 minutes. After the showroom walk through and you have had time to look through our collection and choose your dresses, we find that there is enough time to try on approximately 3-6 dresses, depending on how much time you wish to stay in each dress.
Due to the number of last minute cancellations that have been increasing over time, Saturday appointments are now considered priority appointments and will be charged for as we offer a specialist, expert service.
Cancellations and reschedules require 72 hours notice before appointment date. If you cancel with minimum 72 hours notice, you will be refunded your appointment fee. All appointments cancelled or any no shows outside of this notice period will not be eligible for appointment fee refunds.
- Extended consultation (Mon-Sat)
Our extended consultation runs for approximately 1.5 hours. After your showroom walk through, we find you are able to try on approximately 8-10 Dresses. This appointment comes with a $50 charge which is made at the time of appointment booking.
We recommend our extended consultation to all Brides who feel they are not sure what they are after, or after visiting our website, have pre-selected more than 6 gowns they would like to try.
We do recommend an extended appointment.
72 hours cancellation notice is required for refund.
- Private experience consultation (Tuesday Evenings only)
A private experience is where you have exclusive access to our showroom for you and your guests. You are given a 2 hour appointment time to find the gown of your dreams and will be the only customer in the showroom.
An appointment fee of $150 for up to 5 people (including the Bride) and $250 for up to 10 people (including the Bride) is charged for an exclusive experience. This appointment fee is due immediately upon booking*. Bookings are scheduled only for Tuesday evenings at 6-8pm.
During your exclusive appointment you and your guests will receive a complimentary bottle of Sparkling Wine and a cheese platter to enjoy during your exclusive experience.
*This appointment fee is refundable upon cancellation of your booking (upon notification your cancellation request via email) with a minimum 1 week notice of cancellation. If your appointment is cancelled under 1 weeks notice, it is non refundable. If you are also needing to reschedule your private appointment, a minimum of 1 weeks notice will also be required.
Galia Lahav Couture Appointment (Mon-Sat)
If you want try any gowns from our Galia Lahav Haute Couture and GALA collections then you will need to book this appointment for a specialised "Galia Lahav Appointment" which has a $50 fitting fee charge and gives you a senior expert stylist and a 90 minute appointment time.
You will also be able to try on any gowns from any other designer in our showroom, but this appointment is a must for trying on any gowns in the Galia Lahav range.
72 hours cancellation notice is required to receive a refund for this appointment.
How should I prepare for my appointment?
Take some time to have a look at our Website and look through the Collections we have in store. Try to identify some gowns you like and please bring a note of these to discuss with your consultant.
If you are noting down more than 6 gowns we would suggest making an Extended Appointment.
What should I bring to my appointment?
Bring an open mind. We often see Brides falling in love with a dress that was completely different from what they thought they would like. Also, don’t be surprised if you to find your perfect dress during your first appointment.
Bring the list of gowns you like from what you have seen on our website or social media feeds.
Once in our showroom, you will have a chance to look through our extensive collection and see what you love in person. We will then combine what you have liked online, with what you have seen in person and you will try on your favourites.
Who should I bring to my appointment?
It is a fun and special opportunity to include your family and friends when choosing your gown. It is important to bring people whose opinion you value, people who know you well and those you want to share the experience of buying your gown with.
Our advice is to make sure the people you bring will listen to what you want. It is important you are not overwhelmed with opinions which can take the focus off you and often confuse your choice. We find that more than 4 people can become overwhelming for the Bride.
We also have enough seating for about 3-4 people outside each Bridal fitting room. If you choose to bring more than 4 people, whilst we will do our very best to accomodate your guests, there is not guarantee that everyone will be comfortably seated.
Why is there an appointment fee for some appointments?
The appointment fee is optional and only needs to be paid if you are requesting a priority booking time, an extended appointment or a third appointment and beyond. Every bride has the opportunity to have 2 complimentary standard appointments and if you do not want to pay a appointment fee, you are welcome to experience a complimentary appointment during our Monday-Friday availability (including Thursday evening).
Our third appointment fee covers our specialist services and your request to have extra time beyond the 2 complimentary appointments we offer, with one of our experienced Bridal consultants.
Our extended appointment also allows you extra time to try on more gowns that you would normally be able to in a standard consultation and we definitely recommend these if you are wanting to try on a lot of gowns.
If you are unsure about paying the fee for the extra time or for a Saturday appointment, then we would recommend booking a standard Monday to Friday consultation.
Can I make more than one appointment?
Of course! We understand that purchasing your wedding gown is a big decision and sometimes this cannot be done in the one appointment.
We always want to ensure you are confident in your decision and offer the opportunity to come back for a second visit to help you make your decision and both of these appointments are complimentary.
If you require more than 2 appointments, the third appointment will carry a $50 third Appointment charge.